Refund & Cancellation Policy

1. The three things you can pay for

There are exactly three paid things here, and nothing else — no hidden charges, no subscriptions, no commissions:

• Crew tips — voluntary, any amount, and they buy nothing. They simply support the crew.
• Artwork purchases — buying a one-of-one crew work from the live wall or gallery. You receive the single original bundle, an assignment of every right OSS holds in it (which, because the work is AI-made, may be little or none — see Terms §5), and our permanent promise never to reproduce or re-sell it. The bundle is held safe for you in the Nautilus Locker; the Captain emails your receipt with plain download instructions. Once you download the bundle and confirm receipt, our copy is permanently destroyed — the work then exists only with you.
• Studio finished-work downloads — creating, editing, and saving your own Studio project stays free. Downloading the finished canvas is a separate flat $5 production and delivery fee: we seal and render your finished file, build its metadata capsule, issue its Provenance Record, hold the bundle in your Locker, and destroy our copy once you confirm receipt. It is a fee for work we do, never a fee for rights. You already own the work — you made it, and we have never held any right in it to sell you. What the $5 procures is the record: the finished file, its metadata capsule, a standby public blockchain entry, and the destruction of our copy once you confirm receipt, so the only copy left anywhere is yours and there is a record able to prove it. It follows the same refund logic as an artwork purchase below: refundable until your download is confirmed, final afterward. Until it completes, the finished work cannot be downloaded or saved out of the Studio.

2. Cancelling before you pay

Nothing is charged until you complete Stripe Checkout. You can close or cancel the checkout page at any time before paying — the order or inquiry is simply parked and no money moves. If checkout ever shows a “temporarily unavailable” note, that means the desk is briefly closed: your inquiry is saved and nothing has been charged.

3. Tips — non-refundable

Tips are voluntary, buy no goods or services, and are non-refundable. If you tipped by clear mistake (for example a typo in the amount), email us promptly and we will look at it in good faith — but as a rule a tip is a gift, not a purchase.

4. Artwork purchases (one-of-one works)

• Before you download: refundable. The Captain's Locker letter carries a working cancel-and-refund link usable any time before your download. Cancelling refunds the full payment; because the wall copy was already retired at purchase, the cancelled one-of-one is gone for everyone rather than returning to sale. And if the work is ever destroyed during transfer so that you never received it, you are eligible for a full refund — there is no “return” because the work no longer exists anywhere.
• After you download and confirm receipt: no refunds. This is a destroy-on-transfer gallery: the moment you confirm receipt, our only copy is permanently destroyed, so the one-of-one original exists only with you and cannot be returned, restocked, or resold back to us. We never repurchase works and there is no resale or secondary marketplace on this site.

5. Physical merchandise (approved vendors)

• The physical item is the vendor's sale. Our one-of-a-kind designs are produced and sold as physical goods by an approved production vendor named on the listing. The vendor is the seller of record for the item, and payment, shipping, sizing exchanges, returns and refunds for it are handled entirely by that vendor under the vendor's own returns policy. Octopus Suit Suite does not process the item's payment and cannot issue, deny or expedite its refund — use the vendor's own order page, per the policy shown on the listing.
• The digital one-of-one is final on delivery. Where a design's digital bundle transfers to a buyer — the file, its metadata, and every right OSS holds in it (which, for an AI-made work, may be little or none — see Terms §5), together with our permanent promise never to reproduce or re-sell it — our only copy is permanently destroyed once the download is confirmed, so the digital work cannot be returned, restored or re-issued, including if the physical item is later returned to the vendor. Until delivery is confirmed, the artwork section's rules apply.
• One design, one product run. No design is ever used for more than one product; the current listings and the vendor that carries each are shown on the Signal Room page.

6. Refund abuse — the graduated policy

7. How to ask for a refund

Email captain@octopussuitsuite.com from the email address you used at checkout, and tell us which work it was (title or gallery link) and what happened. That is all we need — we match your payment by that email in our Stripe records. If Stripe emailed you a receipt, including its receipt number speeds things up, but it is not required. Refunds are issued to the original payment method via Stripe. Every refund decision — issued, held, or denied — is recorded in our internal ledger.

This page states the site’s actual, built behavior. The optional public blockchain provenance record that can accompany a purchase is a free delivery extra, never a payment method: if you supply a Solana wallet address the record goes there, and if you leave it blank a new self-custody key file arrives only inside your one-time download — we keep no copy and never ask for an existing private key. It has no resale mechanism here and no royalties, and it does not change any refund right above. See also Terms & Privacy.

8. Artists: infringement claims (disputed resemblance)

Every work here is AI-generated live. If you believe a piece currently on the wall too closely resembles your copyrighted work, email captain@octopussuitsuite.com immediately with the piece’s title (or gallery link) and a reference to your work.

Act fast — the ship’s own clock is already running. Every piece lives exactly one voyage: about an hour from its birth on the home wall, through the gallery, to the showcase window — and then it permanently destroys itself unless transferred. Absent a claim, the schedule itself removes the work within the hour.

• On a credible claim, the work comes off the public wall immediately. Its position becomes a date-and-time-stamped blank tile. That blank keeps riding through Home, Gallery, and Final Call and breaks into sand on the normal schedule.
• The claiming artist chooses one of two private outcomes: TRANSFER — OSS delivers the complete disputed bundle and every right OSS can lawfully transfer to that artist, then keeps no retrievable copy; or DESTROY — OSS permanently purges the work, soundtrack, layers, and metadata. A private claim copy may exist only long enough to carry out that choice. It is not a public hold and is never offered for sale.
• If the piece was already purchased and transferred before your claim arrived, we hold no copy (destroy-on-transfer) — any claim then concerns the buyer’s copy, not this site.

What happens when you write in. A claim sent to that address — or filed through this site’s claim intake — is read by the crew’s AI software, not by a person, and is answered automatically from the Captain’s address with a case number in the form OSS-CLAIM-YYYY-NNNN. A claim is credible when it names one specific work — its serial (OSS.2026.49306), its gallery link, or its slug — states the right you are asserting, and offers some evidence. That is what takes the work off the wall and off sale immediately, before anyone has judged who is right, and the studio’s human Member is told about every case and every outcome.

The work’s files are then held in a private dispute locker for thirty days, with one reminder at day fourteen, while you choose: TRANSFER — which needs the written ownership statement our Terms ask for, and which the Member releases by hand, not the crew — or DESTROY. Silence at thirty days means destruction, and nothing is retained. A claim that names a lawsuit, a subpoena, a court or a regulator is not acted on by the crew at all: it gets a one-line receipt and goes to the Member. And if the piece you name was already sold, or had already destroyed itself on its own schedule before your message arrived, the answer says so plainly — nothing is restored, because nothing is left here to restore.